Written on 01 Sep 2023, 5 min read.
The mental models in our heads shape every discussion. Understanding how they align or differ between participants in a conversation is an important aspect of effective communication. This is particularly relevant for topics such as on-call where a wide range of different experiences lead to strongly held opinions. This post steps back from high-level discussion of the opportunity on-call offers to focus on describing two key mental models I use to think about on-call and the roles and responsibilities of the different people involved.